GENERAL TERMS AND CONDITIONS OF THE DRINX.HR ONLINE STORE

Date of last modification: July 14, 2026.

General Provisions

These General Terms and Conditions govern the use of the online storewww.drinx.hr, the ordering process, the conclusion of distance contracts, payment, delivery, the right to unilateral termination of the contract, liability for material defects, submission of written complaints, and other rights and obligations between the merchant and the buyer.

The merchant is:

VINO Ltd.
Borongajska cesta 81C
10000 Zagreb
Republic of Croatia
OIB: 12130498619
MBS: 080597440
Director: Matej Umek
Commercial Court in Zagreb
Email:info@drinx.hr
Phone:+385 1 32 32 222
Website:www.drinx.hr
IBAN: HR31 2407 0001 1007 7916 3
SWIFT/BIC: OTPVHR2X
Bank: OTP banka d.d.

The terms "Drinx.hr", "VINO d.o.o.", "we", "us" and "merchant" refer to VINO d.o.o. The terms "buyer", "consumer" and "user" refer to the person who browses the site, creates a user account, or orders products. A consumer is a natural person acting outside their trade, business, craft, or professional activity.

These terms are an integral part of every contract concluded via Drinx.hr. The buyer is obliged to read these terms before sending the order. By sending the order, the buyer confirms that they are familiar with the terms that were available to them on a durable medium or that they could save and print.

Mandatory provisions of Croatian and European consumer protection regulations apply to consumer relations. The provisions of these terms do not limit the rights that belong to the consumer based on mandatory regulations.

Terms of Use for the Online Store

The user is required to use Drinx.hr lawfully, responsibly, and in accordance with its intended purpose. It is prohibited to disrupt the operation of the site, attempt unauthorized access, introduce malicious code, automate content collection without permission, and any other action that may jeopardize the security, availability, or integrity of the system.

To make a purchase, the user can register or, when enabled, purchase as a guest. The user is responsible for the accuracy of the data and the protection of their access credentials. Any suspicion of unauthorized account use must be reported immediately toinfo@drinx.hr.

VINO d.o.o. may temporarily restrict or disable access to the account if there is reasonable suspicion of fraud, abuse, a security incident, or violation of these terms. Such a measure must be proportionate to the purpose of protecting the user and the system.

Sale of Alcoholic Beverages and Protection of Minors

The sale of alcoholic beverages and other drinks containing alcohol is permitted only to persons who are 18 years of age or older.

The buyer confirms that they are of legal age and that the information provided during the purchase process is true. A mere statement or checking the box "I am 18 years old" does not replace a credible verification of legal age when such verification is required by law.

Drinx.hr conducts a reliable verification of the customer's age through a technical solution connected to the e-Citizens system, in accordance with the applicable Trade Act and the deadlines for its implementation. The data obtained from this verification may only be used for the immediate confirmation of age and is processed to the minimum necessary extent. If the customer refuses or fails to complete the required verification, the order for alcoholic beverages will not be accepted.

Regardless of the previous online verification, the delivery person or another authorized person may request to see a valid ID upon delivery if there is doubt about the recipient's age. Delivery may be refused if age cannot be determined, if the recipient is obviously underage, or if the customer has provided incorrect information. The costs of failed delivery may only be charged to the customer if they were incurred due to the customer's fault and if the customer was clearly informed about this in advance.

The customer may not order alcoholic beverages for a minor nor allow a minor to pick them up. VINO d.o.o. promotes responsible and moderate alcohol consumption. Alcohol is not intended for pregnant women, individuals operating vehicles or machinery, individuals advised by a doctor to avoid alcohol, or individuals under the age of 18.

Product Information

VINO d.o.o. strives to provide accurate, complete, and up-to-date descriptions, photographs, prices, availability data, quantity, volume, alcohol percentage, composition, and other essential characteristics of the products.

Photographs are for informational purposes. Color, label, cork, packaging, gift wrapping, or minor design elements may differ from the depiction due to changes in the manufacturer's batch or packaging, provided that the identity of the product and its essential contractual characteristics are not altered. When the vintage of the wine is an essential characteristic of the product, the specified vintage is delivered, unless the customer explicitly accepts a substitution before delivery.

In the case of an obvious error in the name, description, price, or availability, VINO d.o.o. will promptly notify the customer and allow them to confirm the corrected order or cancel it at no cost. The merchant cannot invoke the provision on obvious errors for unilaterally changing the duly agreed price without notifying and obtaining the customer's consent.

Prices, Taxes, and Costs

All retail prices on Drinx.hr are stated in euros and include value-added tax and other public charges where applicable.

The delivery cost, cash on delivery fee, or any other permitted additional charge will be clearly displayed to the customer before the order is submitted. The customer is not obliged to pay any additional charge for which they have not given explicit consent before submitting the order.

The applicable price is the one displayed at the time of order submission, except in the case of an obvious and recognizable error. Prices, discounts, and offers may change for future orders without affecting already concluded contracts.

When announcing price reductions, rules regarding the display of the previous price and other applicable regulations apply. Coupons and promotional codes are valid under the conditions published with each promotion. Unless otherwise stated, coupons cannot be combined, cannot be exchanged for cash, and do not apply retroactively.

Ordering Procedure

The customer selects products, adds them to the cart, checks quantities and prices, enters billing and delivery information, chooses the method of delivery and payment, and receives an overview of all essential information before submitting the order.

The button to complete the purchase clearly indicates that the order includes an obligation to pay. The customer can correct any incorrectly entered information before submitting the order.

After placing an order, the customer receives an electronic confirmation of receipt. An automatic confirmation of receipt does not necessarily mean final acceptance of the order if a review of availability, a valid age verification, payment verification, or fraud protection is required.

The contract is concluded when VINO d.o.o. sends the customer a confirmation of acceptance of the order or a confirmation that the order is ready for processing or shipment. The contract confirmation, these terms, and legally required prior information are provided to the customer on a durable medium, usually by email.

VINO d.o.o. may refuse the order if the product is not available, if payment cannot be confirmed, if the customer does not pass the mandatory age verification, if there is reasonable suspicion of fraud or abuse, if delivery to the specified address is objectively impossible, or if execution would be contrary to the law. The customer is notified of the refusal without delay, and any amount already paid is refunded without unnecessary delay.

Availability and Replacements

Products are available until stocks run out. If the product is no longer available after the order is accepted, we will inform the customer and offer a refund or, only with their explicit consent, a replacement product.

VINO d.o.o. will not automatically replace the ordered product with another product, a different volume, a different vintage, or a different gift packaging without the customer's consent when this would change the essential characteristics of the order.

Payment Methods

The customer can use the payment methods offered on the site at the time of purchase, including:

• card payment via Monri Payment Gateway with Visa, Mastercard, and Maestro cards, if accepted by the card issuer and the system;
• cash on delivery, when available for the selected address and order value;
• payment according to the pro forma invoice to the business account of VINO d.o.o.

When paying according to the pro forma invoice, the order is processed after the payment is recorded. The validity period of the pro forma invoice is stated on the invoice itself. If the payment is not received within the specified period, the order may be canceled.

Card details are processed by the payment service provider Monri. VINO d.o.o. does not receive or store the full card number or CVV/CVC security code. Additional information can be found on the 'Payment Options' page.

Delivery

Delivery is carried out by DPD or another clearly specified delivery partner when necessary. The delivery area, available services, estimated time, and price are displayed before the order is sent.

Delivery times are estimated, unless a fixed deadline has been explicitly agreed upon. VINO d.o.o. will fulfill the contract without unnecessary delay, and no later than the legal deadline, unless otherwise agreed with the customer.

The deadline begins to run after the order is accepted, the mandatory age verification is conducted, and payment confirmation is received when paying in advance. Delivery to islands, remote areas, or locations with special transportation arrangements may take longer or have additional restrictions, which will be displayed before the order when known.

The customer is required to provide a complete and accurate address and ensure the possibility of pickup. The risk of accidental damage or loss passes to the consumer when they or a third party designated by them, who is not the carrier, takes possession of the goods. If the consumer independently chooses a carrier not offered by the merchant, the risk may pass upon delivery of the goods to that carrier in accordance with the law.

Upon receipt, the customer should inspect the external condition of the package. Any visible damage, breakage, leakage, or shortage should be immediately reported to the delivery person and photographed. Failing to report the damage immediately does not negate the customer's legal rights, but it may complicate proving the circumstances of the damage.

If delivery fails due to an incorrect address, unavailability of the customer, refusal to provide the required identity or age verification, or unjustified refusal of a proper shipment, VINO d.o.o. may request compensation for actual incurred and reasonably foreseeable costs of redelivery or return, in accordance with the law.

Consumer's Right to Unilateral Termination of the Contract

The consumer may unilaterally terminate a distance contract without stating a reason within 14 days.

In the case of the sale of goods, the period begins when the consumer or a third party designated by them, who is not the carrier, receives the goods. If multiple products are ordered in one order and are delivered separately, the period begins upon receipt of the last product or the last shipment.

The consumer can declare the termination through the easily accessible 'Contract Termination' function on Drinx.hr, using the form from the 'Returns and Complaints' document, or any other unambiguous statement sent toinfo@drinx.hror by mail to VINO d.o.o., Borongajska cesta 81C, 10000 Zagreb.

When the consumer uses the online termination function, the system will promptly send them a confirmation on a durable medium containing the statement and the date and time of submission.

The goods must be returned without unnecessary delay, and no later than 14 days from the day the merchant was informed of the termination. The direct costs of return are borne by the consumer, unless otherwise stated or if the return is due to incorrect, damaged, or non-conforming delivery.

VINO d.o.o. refunds received payments, including the cost of the cheapest offered standard delivery, without unnecessary delay, and no later than 14 days from the receipt of the cancellation statement. The refund may be withheld until the goods are returned or until the consumer provides proof that they have been sent, depending on which occurs first.

The consumer is responsible for any reduction in the value of the goods resulting from handling that exceeds what is necessary to establish the nature, characteristics, and functionality of the goods. Opening a bottle or tasting the contents is generally not necessary for an inspection that would be permitted in a physical store and may cause a significant reduction in value, including a reduction to the full value of the product when it can no longer be sold. The mere fact that the outer transport packaging is opened does not negate the right to cancel.

Gift packages and sets are returned as a whole with all components. Missing, used, or damaged parts may lead to a proportional reduction in the refund. Legal exceptions to the right of withdrawal apply, among other things, to goods made according to the customer's specifications, perishable goods, sealed goods that are not suitable for return after opening for health or hygiene reasons, and other cases prescribed by law. A special exception may apply to alcoholic beverages whose price was agreed upon at the conclusion of the contract, and delivery is only possible after 30 days, with the price depending on market changes beyond the trader's control.

The detailed procedure and form can be found on the "Withdrawal from Purchase" page.

Material Defects and Non-Conformity of Goods

VINO d.o.o. is responsible for material defects and non-conformity of goods in accordance with the Law on Obligations and other applicable regulations.

The customer must report any incorrect product, breakage, leakage, shortage, damage, suspicion of spoilage, or other deviation without unnecessary delay. The report should include the order number, a description of the problem, and, when possible, photographs of the product, packaging, and transport labels. The lack of photographs does not in itself deprive the consumer of legal rights.

Depending on the circumstances and legal conditions, the consumer may request the alignment of goods through repair or replacement, a proportional reduction in price, or the termination of the contract. For food and beverages, repair is often not possible, so the request is resolved through replacement, price reduction, or refund, depending on the nature of the defect.

The right to unilateral termination without reason and the rights due to defective or non-conforming goods are two different legal institutes. The expiration of the 14-day period for unilateral termination does not negate rights due to the defect of the goods.

Written Complaints and Claims

The consumer may submit a written complaint:

• by email toinfo@drinx.hr;
• by mail to VINO d.o.o., Borongajska cesta 81C, 10000 Zagreb;
• at the business premises of VINO d.o.o., when applicable;
• by another durable medium clearly specified on Drinx.hr.

VINO d.o.o. will promptly confirm receipt of the complaint and respond in writing no later than 15 days from the date of receipt, clearly stating whether it accepts the validity of the complaint.

Records of written complaints are kept for at least one year from the date of receipt, or longer if necessary for resolving the matter, legal obligations, or protecting legal claims.

If the dispute is not resolved by direct agreement, the consumer may seek protection before the competent authority, the body for alternative dispute resolution, or the competent court. Before contacting the relevant inspection authority, the consumer must first exhaust the written complaint procedure when prescribed.

User Account, Wishlist, and Reviews

Registration is not allowed for minors. The user is required to provide accurate information and keep their password secure. VINO d.o.o. will not ask the user for their password via email or phone.

If a wishlist is available, it is only for saving products and does not represent a reservation, order, or guarantee of price or availability.

If Drinx.hr allows the publication of reviews, the user guarantees that the content is truthful, lawful, and does not infringe on the rights of third parties. False reviews, hate speech, offensive content, personal data of third parties, and disguised advertising are prohibited. Drinx.hr may moderate content in accordance with the law and published rules, but will not manipulate the average rating or falsely present unverified reviews as reviews from actual customers.

Intellectual Property

The content of Drinx.hr, including texts, photographs, graphics, databases, labels, logos, design, and software elements, is protected by the intellectual property rights of VINO d.o.o. or its partners.

Personal and non-commercial use of the site is permitted. Reproduction, distribution, resale, automated downloading, or commercial exploitation of the content without prior written permission is not allowed, except to the extent permitted by law.

Responsibility and Availability of the Site

VINO d.o.o. is liable for damage and breach of obligations to the extent prescribed by law. Nothing in these terms excludes or limits liability that cannot be excluded, including liability for intent, gross negligence, death or bodily injury, liability for defective products, and statutory consumer rights.

Drinx.hr may be temporarily unavailable due to maintenance, upgrades, security incidents, communication network failures, or events beyond reasonable control. We will take reasonable measures to restore service and protect orders that have already been accepted.

External links may lead to third-party sites. VINO d.o.o. does not control their content and rules, except where otherwise specified or when a third party acts as our processor or contractual partner.

Force Majeure

VINO d.o.o. is not liable for delays or non-fulfillment that are a direct result of events beyond its reasonable control, such as natural disasters, fire, war, terrorist attacks, epidemics, general traffic disruptions, interruptions of energy or communication systems, lawful decisions of authorities, or strikes that cannot be reasonably avoided.

The customer will be informed of force majeure and its expected impact on the execution of the contract without unnecessary delay. If execution becomes permanently impossible or loses purpose for the consumer, the legal rules on termination and refund of the paid amount will apply.

Protection of Personal Data and Cookies

The processing of personal data is described in the document "Privacy Policy." The use of cookies and similar technologies is described in the Privacy Policy and in the "Cookie Settings" tool.

Non-essential analytical and marketing cookies are not set before appropriate consent. Consent can be withdrawn or changed in the Cookie Settings without affecting the legality of processing before withdrawal.

Electronic Communication

The customer agrees that information related to the order, contract confirmation, invoice, delivery notifications, cancellation confirmation, and other contractual communication will be delivered via email or other permanent media of their choice.

Marketing messages are sent only when there is an appropriate legal basis. The customer can unsubscribe at any time via the link in the message or by sending a request toinfo@drinx.hr.

Changes to the Terms

VINO d.o.o. may change these terms due to changes in regulations, functionality, payment methods, delivery, or business processes. The version of the terms that was available to the customer at the time of placing the order applies to each individual order, unless a change is necessary due to mandatory regulations.

The date of the last change is highlighted at the beginning of the document. Significant changes affecting registered users may be additionally communicated via email or notice on the site.

Governing Law and Dispute Resolution

Contracts and these terms are governed by the law of the Republic of Croatia, without prejudice to the protection provided to the consumer by mandatory provisions of the law of their habitual residence when such provisions are applicable under the rules of the European Union.

The parties will attempt to resolve the dispute amicably. The consumer may submit a written complaint to VINO d.o.o., contact the competent authority for alternative dispute resolution, or initiate proceedings before the competent court. The jurisdiction clause does not limit the consumer's right to initiate proceedings before a court that is competent under mandatory consumer protection rules.

Final Provisions

If any provision is found to be null, invalid, or unenforceable, it shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the applicable legal rule that is closest to its intended purpose.

These General Terms and Conditions are available in Croatian and Latin script. The customer can download, save, and print them.