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PAYMENT OPTIONS

Last modified date: July 14, 2026.

General Information

In the online store Drinx.hr, payment methods are displayed to the customer during the checkout process. The availability of a specific method may depend on the order value, delivery address, type of product, technical availability of the payment system, and assessment of security risk.

All prices are quoted in euros and include VAT and other applicable public charges. The delivery cost and any allowed cash on delivery fee are displayed before the customer confirms the order with a payment obligation.

Card Payment

Card payments are processed through the Monri Payment Gateway.

Accepted cards may include:

  • Visa;
  • Mastercard;
  • Maestro, when the card and transaction can be accepted through the issuer's system and Monri.

Finally accepted cards are displayed on the payment form. The card issuer may request additional identity verification via mobile banking, one-time password, biometrics, or another procedure within the 3D Secure system.

VINO d.o.o. does not store the full card number, CVV/CVC security code, or other sensitive card data when entered directly into the secure Monri environment. VINO d.o.o. can only receive data necessary for recording and support, such as status, amount, and transaction identifier, card type, and masked card number.

Card Payment Security

Data transmission is protected by HTTPS/TLS encryption. Monri states that it operates in accordance with PCI DSS security requirements for processing card data.

For additional protection, 3D Secure can be used. The decision to approve or decline a transaction is made by the issuing bank, card organization, and payment system according to their own rules.

VINO d.o.o. will never ask for the following via email or phone:

  • full card number;
  • CVV/CVC code;
  • card PIN;
  • one-time bank password;
  • internet or mobile banking password.

If you receive such a request, do not send any information and contactinfo@drinx.hr.

Payment According to Proforma Invoice

When paying according to the proforma invoice, the customer transfers the amount to the business account:

Recipient:

Recipient: VINO d.o.o. Bank: OTP banka d.d. IBAN: HR31 2407 0001 1007 7916 3 SWIFT/BIC: OTPVHR2X

In the payment description or reference number, it is necessary to enter the information specified on the proforma invoice. The order is processed after the payment is visible in the business account of VINO d.o.o.

The proforma invoice is valid for the period specified in the document. If the payment is not received within that period, the order may be automatically or manually canceled.

Before making a payment, ensure that the recipient is VINO d.o.o. and that the IBAN matches the information on the official website and proforma invoice. VINO d.o.o. will not request payment to a private account or the account of another recipient without prior verification.

Cash on Delivery

When available, the order can be paid to the delivery person upon receipt of the shipment.

The payment method accepted by the delivery person may depend on the DPD service and the technical capabilities of the delivery person. If it is not explicitly stated that card payment is enabled with the delivery person, the customer should prepare cash in the appropriate amount.

Any cash on delivery fee must be displayed before placing the order.

When delivering alcoholic beverages, the delivery person or another authorized person may request proof of age. The shipment will not be delivered to a minor or to a person who refuses the necessary verification.

Authorization, Reservation, and Charge

In card payments, the bank may first reserve the amount and then make the final charge. The time for displaying the reservation, charge, or release of the reservation depends on the issuing bank.

If the transaction is declined, possible reasons include:

  • insufficient available funds;
  • exceeded daily or online limit;
  • incorrectly entered data;
  • expired card;
  • failed 3D Secure confirmation;
  • bank security restriction;
  • temporary unavailability of the payment system.

VINO d.o.o. often does not have access to the exact reason for the decline. The customer should contact their bank for details.

Interrupted or Duplicate Transaction

If you see a reserved or charged amount after the payment interruption and the order is not confirmed, please contactinfo@drinx.hr.

In the message, please include:

  • full name;
  • order number, if available;
  • date and approximate time of the transaction;
  • amount;
  • last four digits of the card.

Never send the full card number, CVV/CVC, PIN, or one-time password.

If the same amount was actually charged twice, VINO d.o.o. will check the records with Monri and, when the request is justified, initiate a cancellation or refund.

Refund

Approved refunds are generally processed using the same payment method that was used for the purchase, unless another lawful method has been explicitly agreed upon with the customer at no additional cost.

When paying by cash on delivery or pro forma invoice, the customer must provide:

  • the name and surname of the account holder;
  • IBAN for the refund;
  • the order or invoice number.

After VINO d.o.o. initiates a card refund, it may take some time for the bank to display it on the account. This time depends on the issuing bank and the card system.

Invoice

The customer receives the invoice in electronic or another legally permitted form. The invoice may be sent via email, available in the user account, or attached to the shipment.

The customer is required to check the invoice details before completing the order. For invoices issued to a legal entity or business, the correct name, address, and tax identification number must be entered.

Fraud Protection

VINO d.o.o., Monri, the bank, or the card company may conduct security checks and temporarily halt a suspicious transaction.

An order may be refused or canceled if there is reasonable suspicion of:

  • unauthorized use of the card;
  • identity theft;
  • manipulation of coupons or promotions;
  • automated abuse;
  • false information for billing or delivery;
  • attempting to purchase alcohol without valid age verification.

If the payment has already been processed, the amount will be refunded to the lawful payer, unless otherwise instructed by the competent authority or payment system.

Contact for Payments

For payment inquiries, please contact:

VINO d.o.o.
Borongajska cesta 81C
10000 Zagreb
Email:info@drinx.hr
Phone:+385 1 32 32 222